Refund Policy
Refund Policy
Simple Systems products are delivered digitally. This policy is written to be clear and practical, and should be reviewed against your final commercial terms before launch.
Before access is delivered
If a payment is made but access has not yet been delivered or onboarding has not yet started, refund requests are generally easier to review and approve.
After access or onboarding begins
Once access has been delivered, setup has started, or product-specific work has been provisioned for a customer, refunds may be limited or declined.
How to request a refund
Email support@simplesystem.app with the purchase email, order details, and a short explanation of the issue. We review requests case by case.
Alternative resolutions
Where appropriate, we may offer support, a setup correction, or another reasonable resolution instead of a refund.
Contact
SAI Technology Ltd
Email: support@simplesystem.app